For the initial Chorus implementation, the licence costs will be met centrally, but departments must pay for licenses when new users need to be connected2.
A University-wide licence for students has been negotiated, providing access to the features detailed above and an internal extension number. This will be provided at no cost for both undergraduates and postgraduates. Students will not be provided with a phone or other equipment.
- Licences are a one-off charge.
- A licence is required for every staff member who will be a Chorus user, irrespective of how and where they access the system. A licence gives each user:
- Telephony services via a desk phone (or softphone if this is installed locally after the main Chorus implementation).
- A unique single number.
- Access to voicemail.
- Access to the Web Portal for the unified communications features.
- After initial implementation, access to further functionality such as a softphone (via their computer) or the smartphone client (on iOS and Android mobile devices).
- A licence is also required for every non-people phone (see section 3.2.2) on the Chorus system. Non-people phones only give calling privileges, they do not include any of the features available to staff members. By default non-people phones will not include voicemail. Voicemail can be requested for these phones but this will incur a full licence charge.
2Unless the new user is replacing a user who has left.
3.1.1 Licencing charges
|Chorus licence for staff
|Chorus licence for non-people digital phones (eg Porters' Lodge)
3Only relevant for departments post-project.
See the Chorus Licence Guidance paper for additional information.
Costs for standard phones (Unify 35G) will be met centrally for the initial implementation. The exact needs of your department will be determined during the Chorus service implementation engagement process when the Chorus team will be supporting Departmental Administrators and, where appropriate, ITSS managers.
3.2.1 Standard phones
- Installation will require all Chorus users to have a phone connected to their local network and a computer, provided by their unit, to access the Chorus Web Portal. Details of the minimum requirements can be found in the Technical Information available from http://help.it.ox.ac.uk/chorus.
- The standard phone is the Unify 35G model. This connects to the system via a network port, which in turn is connected to the Chorus service VLAN (Virtual Local Area Network). The phone requires power to function, which can be supplied over the network connection or via a separate power supply, depending on the network configuration.
- There are further more advanced telephones available at extra cost for staff requiring special configuration, for example the Unify 55G.
- If your department purchased Cisco VOIP phones for Chorus under the advice of the Telecoms team, the project will replace these with Unify 35G phones (see Section 3.2.5).
3.2.2 Non-people digital phones
In many locations current phones are not associated with people but with a location or a generic role; e.g. meeting and conference rooms and common areas. In these cases a non-people phone (still a Unify 35G model) will be provided at no charge to the department
3.2.3 Non-people analogue phones
- Certain locations require a (non-people) phone served by an analogue phone line that is also connected to the data network e.g. lift phones, entry phones, refrigerator and equipment alarms, emergency phones. This is to ensure:
- if power is lost they remain working on battery backup (for up to four hours).
- if there is a network failure they route out to the public telephone network so can still be used.
(Note: some of these will be designated as critical lines to ensure faults are fixed within four hours – this incurs an additional annual charge).
- The project will not normally provide new analogue phones and your existing analogue phones will continue to be used in these situations.
3.2.4 Fax, PDQs, franking machines etc.
- Departments should convert analogue fax, franking and PDQ machines to alternatives compatible with Chorus. Departments are responsible for meeting the costs of this equipment.
- Replacing such devices is outside the scope of the project. If analogue faxes cannot be replaced, they could be classed as an analogue device (like non-people phones).
- PDQs fall within the remit of PCI-DSS compliance; the project cannot advise on replacement devices. Please consult the University’s Card Data Security Guidance for more information.
3.2.5 Existing CISCO VOIP phones
Chorus does not support Cisco VOIP desk phones. The project will provide the Unify 35G phone as a replacement, free of charge.
3.2.6 Existing DECT phones
These common cordless phones will work on Chorus if a replacement base station is used. Contact the project team at firstname.lastname@example.org for further information.
3.2.7 Equipment costs
||Device charge (each)
|Standard Unify 35G phone
|Unify 55G phone
3.3 Local costs
Local costs may be incurred as part of implementing Chorus at your department, for example:
- Network and infrastructural improvements4, if required.
- Staff time for:
- Project liaison and knowledge transfer (training).
- Data collection / decision-making.
- Software deployment.
- New equipment installation.
To help department IT Support Staff assess the need for remedial infrastructural work, please see the Technical Information at http://help.it.ox.ac.uk/chorus. A technical readiness assessment will be carried out prior to your department’s Chorus service implementation, and the Chorus project team will provide support and advice as required.
4Staff across the collegiate University are on a variety of phone and data networks. Remedial work to resolve technical issues may be required before they can access Chorus, especially where they are not currently on University networks. .
3.4 Example service implementation charges
Department with 125 phones (100 standard, 20 non-people digital phones and 5 retained analogue lines). This illustration also assumes the department elects to install 15 of the digital phones with the more expensive Unify 55G telephone.
||Cost to department
|Chorus (staff) licences
||0 (covered centrally)
|Non-people phone licences
||0 (covered centrally)
|Unify 35G phones
||0 (covered centrally)
Other devices (e.g. fax, franking etc.)
|Total implementation charges
||£1,650 + local staff costs
+ remedial / upgrade
work on other devices