The Integrated Communications Project (ICP)

The Integrated Communications Project (ICP) aims to deliver a replacement for the University's telephony system, which goes out of support in 2017. The new communications system is called 'Chorus', and offers exciting, up-to-date features with the potential to transform the collegiate University’s approach to communication and collaboration.

Chorus replaces all of the University's existing telephony systems: this includes both traditional copper phone lines and Cisco VOIP phones, although the phone hardware on your desk may not necessarily change. Key aspects of the new service include:

  • enabling users to communicate across a range of devices, including smartphones, desktop computers, laptops, tablets and fixed handsets
  • providing integrated features such as instant messaging, online presence, audio and video conference calls
  • allowing for integration with other communications technologies (including voice, video, email and calendaring systems).

For more information, please consult the Chorus features page.

Chorus will impact across the collegiate University. For some it will simply mean a new desktop telephone; for others, there is the potential for changing the way they work and for making the ways they communicate more accessible and appropriate to their role and preferences.

The project team have been actively engaging with key stakeholders such as the Conference of Colleges, academic divisions, the ICT Forum, administrators and bursars to deliver this project. In early 2015 we will be running a pilot with a cross-section of users to test all aspects of the new system; following that, Chorus will start to become available for early adopters. The migration process and deployment of new equipment will take place during 2015–2017.

You can keep up to date on the project through regular updates to this website, or by reading the latest issue of News from IT Services.