Integrated Communications Project (ICP)

Modernising Oxford's communications

The Integrated Communications Project is delivering the new Chorus telephony service and introducing unified communications technology to the University, replacing and enhancing the University’s existing telephony system.. The new communications system is called 'Chorus'.

Further Chorus projects are now underway.  One of these will be delivering greater control to service administrators in colleges, departments and faculties, allowing them to update records locally, without recourse to the Chorus team, which should result in a faster service for users and a more up-to-date central telephone directory. 

The advanced unified communications project will enhance our experience of Chorus by ensuring we can make calls via computer, tablet or mobile if we want to.  New features such as conference calls and web collaboration will be available.  Work is ongoing to make the required software easily available and to ensure the appropriate support is in place. 

The objectives of ICP are to:

  1. Replace the telephony system.
  2. Enable the use of common infrastructure for the delivery of voice and data services.
  3. Provide access to additional functionality for those that want to use it.
  4. Provide supporting communications and business change activities for the new technology.
  5. Agree with the collegiate University a future funding model for telephony and Unified Communications.

The Chorus main implemetation started in October 2016 and should complete by Christmas 2017 . 

 Key benefits for the collegiate University

  • Timely and well-planned replacement of the existing telephony system will prevent the increased risk of service failure when support is withdrawn in 2017, and ensure ongoing sustainability of the voice service.
  • The option to use unified communications will give staff and students increased flexibility.
  • There will be significantly improved disaster recovery and business continuity capability.

Further information

Things you need to know about Chorus: learn what Chorus is and how it will affect you.

 

Chorus logo

Events

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Contact

General enquiries about the project (ICP) and implementation of Chorus service: icp@it.ox.ac.uk

Chorus service information and support: http://help.it.ox.ac.uk/chorus 
IT Service Desk help@it.ox.ac.uk (include 'Chorus' in the subject line) or (01865 6) 12345

 

 

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