Information about moving from Chorus to Telephony over Teams

Some additional features of the Chorus phone system, such as softphone, mobile app and the web portal to set a preferred device, will no longer be available following a major upgrade in summer 2022. If you use any of these features, you can instead move to Telephony over Teams, which offers similar functionality.

You can either have a Chorus phone or Telephony over Teams, not both, so if you move to Telephony over Teams you will no longer be able to use a Chorus desk phone, but your phone number will remain the same.

Please use the following tables to help you decide which solution is best for you, following the upgrade.

The main reasons you need Telephony over Teams are if you regularly work away from your normal office and your day-to-day duties involve making phonecalls to non-university numbers.

The first table covers the main individual uses of phones and the second table covers group working.

What features do you currently use? Do I need to move to Telephony over Teams (ToT) if I want to keep using this? Which solutions are available to me once Chorus has been upgraded? How would I do this on Chorus or Telephony over Teams?

I use a desk phone to make external calls

No Chorus: you can continue to use your desk phone to make external calls
I use a desk phone to make internal calls No Chorus: you can continue to use your desk phone to make internal calls, or you can use Teams to call a person rather than use their number
I use a softphone (OpenScape Desktop Client) on my computer or laptop to make external calls Yes

Chorus: you will only have access to a desk phone and will lose your softphone functionality

or

If you move to Telephony over Teams, a dial pad will appear in the Calls section of your Teams client

I use a softphone (OpenScape Desktop Client) on my computer or laptop to make only internal calls No

Chorus: you will only have access to a desk phone and will lose your softphone functionality. You can also use Teams (without a Telephony over Teams license) to contact people within the University.

or

If you move to Telephony over Teams, a dial pad will appear in the Calls section of your Teams client. You only need this if you will be making external calls. If you only make internal calls, you can use Teams without a Telephony over Teams license to contact people within the University.

I receive voicemail on my desk phone or via email No Chorus: you can continue to listen to voicemail on your desk phone (or it will still be emailed to you)
I use the web portal to view and listen to voicemail Maybe

Chorus: you need to switch to using your desk phone or email to listen to voicemail, or use this separate voicemail interface (requires VPN)

or

If you move to Telephony over Teams, Teams has its own voicemail which can be found in the Calls section of your Teams client. Voicemail messages are also emailed with a transcript and mp3.

I use the web portal to change call forwarding settings to send calls to another number Maybe

Chorus: you will no longer have access to the web portal. You will need to use your desk phone for this, request the Chorus team to set this up for you, or set up Remote Activated Call Forwarding, where you can dial in to set it

or

If you move to Telephony over Teams, Call forwarding can be set in the Call Answering Rules section of your Teams client, which allow you more flexibility to make changes when required.

I arrange conference calls Maybe

Chorus: you can do this using a desk phone (but you won’t be able to set these up using the web portal). Limited to 10 participants.

You can set up a Teams call (without a Telephony over Teams license) and add external people using their email address

or

If you move to Telephony over Teams, you can set up a Teams call and add external people using their email address or request for them to dial in using a phone number

I use OpenScape Mobile (OSMO) on my mobile phone to make calls using my University number Yes

Chorus: use a desk phone instead. Without a Telephony over Teams license you can use Teams on your mobile phone to speak with people within the University

or

If you move to Telephony over Teams, you can install Teams on your mobile. Telephony is found in the Calls section of the app. You can change notifications to allow the application to only notify you of calls, not other messages, chats or meetings.

 

I use the web portal to set up my preferred device so I can make and receive calls without a call forward, so my home or mobile number is masked Yes If you move to Telephony over Teams, you can set this on your PC or smartphone, so your University telephone number will always be used
I use the web portal to view call history Maybe

Chorus: you will view call history on your desk phone instead

or

If you move to Telephony over Teams, call history is found in the Calls section of your Teams client

I use the web portal to find phone numbers for people and non-people phones No

Chorus: no longer possible using the web portal, but all numbers for people can be found in the Nexus Global Address List. You can use Teams without a Telephony over Teams license contact people in Teams without a phone number.

I use the web portal to view other people’s presence (available, busy etc) No With or without a Telephony over Teams license, you can view someone's status in Teams

 

Group working

What features do you currently use on your phone? Which solutions are available to me once Chorus has been upgraded? How would I do this on Chorus or Telephony over Teams?
I use my desk phone or softphone in a Pickup group, where it rings one person and other people in the team see the call and can take it

Chorus: you can use your desk phone for Pickup groups, but everyone in the group needs to be on Chorus.

or

If you move to Telephony over Teams, call groups can be configured in the Calls section of your Teams client, everyone in the group needs to be using Telephony over Teams

I use the "Executive Assistant" feature where I use my desk phone to monitor and answer calls belonging to another person

Chorus: you can use your desk phone (but not a softphone) to monitor and take calls to a line belonging to someone else

or

If you move to Telephony over Teams, you can set up a delegation, which sends the call to another person, but you can still see history and voicemail comes to you.

You cannot have one person on Telephony over Teams and the other on a desk phone

I am part of a Hunt group, where it rings a number of people in a group, using my desk phone or a softphone

Chorus: you can continue to use your desk phone for Hunt groups, but everyone in the group needs to be on a Chorus desk phone.

or

If you move to Telephony over Teams, you can set up call queues which must be configured centrally and everyone in the group must be on Telephony over Teams

I use my desk phone or softphone for call handling for contact centres Chorus: you can continue doing this using both a desk phone and a softphone. This functionality, which uses a separate softphone, will be upgraded
   

 

Contact

Chorus Upgrade Project: chorusupgrade@it.ox.ac.uk

Project sponsor:

Jemima Spare,
Chorus Service Delivery Manager

Project manager:

Shireen Walker