What is an app password?
An App Password is required in situations where you use apps or older devices that are incompatible with the multi-factor authentication method (see list for more information). The App Password proves to the system that you have multi-factor authentication set-up. When accessing an older application, such as Outlook 2013, you will be prompted for your multi-factor authentication details.
App Passwords can only be set up once your initial multi-factor authentication method has been set up, such as the authenticator app or a phone (refer to guides under ‘help and guidance’).
You must enter the App Password in place of your Single Sign-On password for the application or device you have created it for.
You can create up to 40 App Passwords. Each App Password is unique to an application.
Once this is done you will no longer be prompted for MFA for that specific application.
How do I enable an app password?
To enable App password for a personal or generic/secondary email account please use the App Password Enablement – Multi-Factor Authentication (MFA) service request.
For more information please visit the IT Help page, read the guide ‘Setting up App Passwords’ or watch the short video (available soon).