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Analogue Telephone Adaptor (ATA)
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Required to convert certain analogue lines to allow them to work on Teams Phone
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N/A
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Assignment
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An extension is assigned to a Common Area phone or a Person in Teams Phone
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N/A
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AutoAttendant
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Allows set up of a menu which can play welcome messages, and handle calls differently depending on the time of day
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N/A
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Call Delegation
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Allows the user (the delegator) to authorise another person (the delegate) to make, receive, and manage calls on their behalf. This is usually used by executives and their assistants
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EA Group
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Call Group
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Allows users to share their incoming calls with colleagues, so those colleagues can answer calls on behalf of the primary user
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Pick-up Group
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Call Queue
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Allows a group of ‘agents’ to handle incoming calls directed to a specific phone number. This would usually be used where a team of individuals can handle similar queries, eg a Finance, HR, IT, Facilities team
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Hunt Group
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Common Area phone
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A phone used in a shared location, eg lab, library, lodge, reception etc. These need a Shared Area Device licence
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Non-person line
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Extension
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A number on the phone system
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Extension
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Shared Area Device licence
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Required for a common area line which runs a device
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N/A
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